Ace Cabs

FAQ

Where can you take me?

Anywhere in Ontario. Flat rates may apply to out of town destinations. Please call for a quote.

How much should I tip?

Similar to restaurants, please feel free to tip the driver according to the level of overall service provided.

How can I make a reservation?

Reservations can be made by calling our dispatch line, ordering a cab online through our home page or by downloading and booking through our APP.

What are the taxi response times?

Taxi response times vary depending on demand, weather and road conditions, but our goal is to respond to your call within 15 minutes. Pre-booking does cut down on wait times.

Who can I report a complaint to?

If you have a complaint please call our business office (705-446-0524) between 9:00am to 5:00pm Monday to Friday. We are always striving to provide better service.

Do you offer taxi accounts?

We do offer client accounts if you meet the requirements; please call the business office at 705-446-0524.

Do you have a lost & found department?

We do have a lost & found. All drivers are required to inspect their cabs at the end of their shifts & they return any found items to the dispatch office. Please call 705-445-3300.

Can you pick me up at the Pearson International Airport?

Yes we can pick up at the Pearson Airport. Arrangements must be made in advance prior to pick up. Please call dispatch at 705-445-3300.

Where do I get a taxi at the Blue Mountain Village?

We have 2 designated spots; a taxi stand @ the Marketplace and the Taxi/Bus Hut in the main parking lot. We also pick up at the Grand Georgian, The Westin and The Blue Mountain Inn for hotel guests only.